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    Frequently Asked Questions

    Q. How do I purchase a training course?
    A.
    A course can be purchased securely online by clicking the Pricing button at the left or, if you are purchasing the course through an organisation, via a purchase order.

    Q. At what times are the training courses available?
    A.
    All the courses are available 24 hours a day, 7 days a week. You can start and stop a particular topic within the course to suit your particular circumstances.

    Q. How do I know how I am doing on the course?
    A.
    All the courses have tests and quizzes that allow you to assess your knowledge and understanding of the course material.

    Q. If I have any questions when I am completing a course, who do I ask?
    A.
    When you enrol on a course, a tutor will contact you via email. Tutors respond to any question you may have on the course material.

    Q. What is the minimum PC configuration I need to be able for a course?
    A.
    Your computer must have at least a modem connection to the Internet and be running Netscape Navigator 4.0 or greater or Internet Explorer 4.0 or greater. The Macromedia Flash plugin must be installed. The Flash plugin will be automatically installed when you view the material, if you do not have it currently on your PC. If you can view the example presentation and quizl, you will be able to view the full course. The course handbook requires the installation of the free Adobe Acobat reader.

    Q. What if I have question that you have not answered?
    A.
    Either email your question to us or alternatively call us on +44 1257 411503.

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